Privacy Policy

London Emergency Restorations ("we", "us", "our") is committed to protecting your personal information in accordance with the federal Personal Information Protection and Electronic Documents Act ("PIPEDA") and applicable Ontario law. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices and rights available to you.

Contents: 1. Accountability · 2. Information We Collect · 3. How We Collect It · 4. Why We Collect It · 5. Consent · 6. How We Use Your Information · 7. Disclosure to Third Parties · 8. Sharing With Insurance Companies · 9. Marketing Communications · 10. Cookies & Tracking · 11. Data Retention · 12. Security Safeguards · 13. Cross-Border Storage · 14. Your Privacy Rights · 15. Children's Privacy · 16. Third-Party Websites · 17. Complaints · 18. Changes to This Policy · 19. Contact Us

1. Accountability

London Emergency Restorations is responsible for the personal information under its control. Our Privacy Officer oversees compliance with this policy and can be reached at 647-607-6347.

2. Information We Collect

When you request a quote, contact us, or engage us for Services, we may collect:

• Contact information: name, phone number, email address, mailing/property address
• Property and damage information: a description of the damage or service requested, photos you provide, and details gathered during inspection
• Insurance information: your insurer's name and claim details, if you ask us to assist with a claim
• Communications: records of calls, emails and messages between you and London Emergency Restorations
• Payment information necessary to invoice and collect payment for Services, where applicable

3. How We Collect It

We collect personal information directly from you through this website's forms, by phone, by email, and in person during an inspection or while performing Services. We do not collect personal information about you from third parties except where you or your insurer provides it to us in connection with a claim.

4. Why We Collect It

We collect and use personal information only for the purposes identified at or before the time of collection, including to:

• respond to your inquiry and provide a quote
• schedule, perform and follow up on restoration or reconstruction Services
• communicate with your insurance adjuster where you have authorized us to do so
• invoice and collect payment
• meet legal, regulatory, insurance and accounting obligations
• improve our services and respond to feedback or complaints

5. Consent

By submitting a form on this website or otherwise providing us with your personal information, you consent to its collection, use and disclosure as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us using the details in Section 19. Withdrawing consent may limit our ability to provide Services to you.

6. How We Use Your Information

We use the information described in Section 2 for the purposes described in Section 4. We do not sell or rent your personal information to third parties.

7. Disclosure to Third Parties

We may share personal information with:

• subcontractors or trades assisting with your project, limited to what they need to perform their work
• our website hosting and infrastructure provider (Cloudflare), which processes data as part of delivering this website
• professional advisors (such as accountants or lawyers) where necessary
• a party acquiring all or part of our business, subject to confidentiality obligations
• a government authority or other party where required by law, court order, or to protect health and safety

We require third parties who process personal information on our behalf to protect it in a manner consistent with this policy.

8. Sharing With Insurance Companies

If you ask us to coordinate with your insurance company on a claim, we will share relevant details about the damage, scope of work, and cost with your insurance adjuster on your behalf and only for that purpose.

9. Marketing Communications

We will only send you promotional emails or texts (as opposed to service-related communications about a quote or project already in progress) where we have your consent, as required under Canada's Anti-Spam Legislation ("CASL"). Every marketing message will include a way to unsubscribe, and we will process unsubscribe requests promptly.

10. Cookies & Tracking

This website does not use tracking cookies or analytics software. Fonts used on this site are loaded from Google Fonts, which may receive your IP address as part of delivering those font files; see Google's own privacy policy for details on how they handle that information.

11. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, including any applicable legal, insurance, warranty or accounting retention requirements, after which it is securely deleted or destroyed.

12. Security Safeguards

We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the information to protect it from loss, theft, unauthorized access, disclosure, copying, use or modification. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach of security safeguards involving your personal information that creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada as required by law.

13. Cross-Border Storage

This website is hosted using infrastructure that may store or process data outside of Canada. Where that occurs, your information may be subject to the laws of the country in which it is held, which may differ from Canadian privacy law.

14. Your Privacy Rights

Subject to limited exceptions under PIPEDA, you have the right to:

• ask what personal information we hold about you and how it has been used or disclosed
• access and receive a copy of that information
• request correction of inaccurate or incomplete information
• withdraw your consent to our collection, use or disclosure of your information, as described in Section 5

To exercise any of these rights, contact our Privacy Officer using the details in Section 19. We will respond within a reasonable time and, where legally required, within the timelines set by PIPEDA.

15. Children's Privacy

This website is not directed at children, and we do not knowingly collect personal information from children under 13.

16. Third-Party Websites

This website may reference or link to third-party websites. This Privacy Policy does not apply to those sites, and we encourage you to review their privacy practices separately.

17. Complaints

If you have a concern about how we have handled your personal information, please contact our Privacy Officer using the details in Section 19 so we can investigate and respond. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca.

18. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. Changes will be posted on this page with a revised edited date.

19. Contact Us

Questions about this Privacy Policy, or requests regarding your personal information, can be sent to our Privacy Officer by calling 647-607-6347.