Frequently Asked Questions

We're available 24/7 for property emergencies. Call us any time, day or night, and we'll walk you through immediate steps and get a team on the way.

Initial quotes are often available the same day, once we've had a chance to assess the damage. Larger or more complex projects may take a bit longer to fully scope.

Yes. We provide a free, no-obligation assessment and quote before any work begins.

We serve London, St. Thomas, Lucan, Ingersoll, Strathroy, St. Marys, Aylmer, Muncey and Woodstock and surrounding communities, for both residential and commercial properties.

Drying equipment works continuously to remove moisture from the air, floors and walls. Turning it off, even briefly, can slow drying and increase the risk of mould growth.

We ask that you leave equipment where our technicians placed it. It's positioned specifically to dry the affected areas efficiently, and moving it can reduce its effectiveness.

Not necessarily. Mould is much less likely when water damage is addressed quickly and thoroughly dried. If you notice mould growth at any point, let us know right away.

In most cases, yes. Removing smoke odour thoroughly can take specialized cleaning and equipment, and in some cases removal of affected materials like drywall or flooring.

It depends on the extent of the damage. Larger structural repairs typically require permits, while cosmetic cleanup usually does not. We'll let you know what applies to your project.

We assess each item to determine what can be cleaned and restored versus what needs to be replaced, and handle contents cleaning as part of the restoration process.

Common signs include a musty smell, visible discolouration on walls or ceilings, or a history of water damage or high humidity in the area. If you're unsure, we can inspect and advise.

Mould can affect indoor air quality and may cause health effects for some people, particularly with prolonged exposure. It's best addressed by a professional rather than surface cleaning alone.

We start with a visual assessment to identify the affected area and likely moisture source, then contain and remove the mould using appropriate procedures.

Homes built or renovated before the 1990s are more likely to contain asbestos in insulation, flooring or ceiling materials. Testing is the only reliable way to confirm it.

Undisturbed asbestos is generally not airborne, but during active removal we contain and seal off the work area. We'll advise you on any precautions specific to your project.

We assess, document and carefully handle affected belongings, cleaning and restoring what can be saved and identifying what cannot.

Depending on the project, items may be cleaned on-site or packed out and stored securely off-site until work is complete.

Yes, with your authorization we can communicate with your insurance adjuster, document the damage and help prepare a scope of work to support your claim.

We can help document your loss and communicate with your adjuster, but coverage and settlement decisions are made by your insurance company. See our Insurance Negotiating page for more detail.

Payment terms depend on your specific project and will be set out clearly in your service agreement before work begins.

Timelines vary depending on the extent of the damage and scope of work. We'll give you a project timeline as part of your quote.

Yes. If you'd like to upgrade materials or finishes beyond your insurance scope, we can provide a separate estimate for the difference.

Let us know. We do a final walkthrough with you at the end of every project specifically to catch and resolve any concerns before calling the job done.